On-site Service
Panasonic's On-site Service repairs and maintains Toughbook® laptops at
the organization's location. This plan is particularly valuable when
data security concerns eliminate the possibility of shipping a laptop
to an off-site location for repair. On-site Service is performed by
technicians using only Panasonic-approved parts. This service reduces
the mobile computer support burden on the organization's in-house IT
resources.
On-site Service is available to office workers, field service
technicians, law enforcement personnel, the military, healthcare and
other mobile professionals within the United States and at selected
global locations. To initiate service, users call Panasonic Technical
Support, which is available 24 hours a day, 365 days a year. The
T-Force team member dispatches a service technician. The on-site
response time in the top 50 major American metropolitan areas is the
next business day. Locations more than 50 miles outside the top 50
major metropolitan markets may require slightly more time.
Specification and Prices subject to change without notice.
Requirements
- On-site Service is provided in the 48 contiguous states, Alaska and Hawaii
- Please contact your Panasonic representative for coverage options in areas outside of the United States
