Return Policy
Acceptance of Products
All orders shall be considered acceptable and without problems unless GetToughToday is notified in writing within seven (7) calendar days of receipt of products. This includes any short shipments, incorrect products, damaged products or similar discrepancies. Once an order is received, products may only be returned with an authorization from GetToughToday; at their sole discretion. Under no exception will returns be considered more than thirty (30) days after receipt. If approved for return, products will be subject to a 20% restocking fee.
Allowable Returns
The following items may be returned for an exchange or credit:
• Unopened items purchased from GetToughToday (subject to a 20% restock fee).
• Product that is found to be inoperable when originally received.
Return Item Process
A Return Authorization is required for any items qualified to be returned. To request a Return Authorization, please submit the following information via e-mail to sales@gettoughtoday.com:
Name
Address
Order Number
Date product was received
Reason for return authorization request
Return Items Time Limit
Items authorized for return must ship within 10 business days to receive appropriate credit.
Return Item Location
Please return items to the following address:
Get Tough Today
1200 West Mississippi Ave
Denver, CO 80223
Shipping for Returns
• Return shipping fees for malfunctioning products will be provided by GetToughToday.
• Return shipping fees, for any other reason, will the responsibility of the client.
Credit for Returns
If a return is authorized and a refund granted, an appropriate credit will be applied to the credit card used for the original purchase.
In-Store Returns
If you live in near the Denver or Phoenix metro areas, we encourage authorized returns be made to one of the following locations:
1200 West Mississippi Ave
Denver, CO 80223
3638 East Southern Ave
Phoenix, AZ 85040
Return Shipping Packing
All items authorized for return should be packed in the original packaging.